FAQs

Below FAQ are some common concerns of our clients before making a purchase.
If you have other questions, please just send it to customerservice@infinix.love.

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  • General Questions
  • Connection Questions
  • Shipping & Returns
  • Product Questions

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

General Questions

Your safety is important to us. Please refer to the user manual that comes with your toy for specific safety guidelines and usage instructions. Always use the product as intended and follow recommended cleaning and care procedures.
Cleaning instructions can be found in the user manual. Typically, you should clean the toy with a mild, non-abrasive cleaner and warm water. Make sure to disconnect it from the app and power source before cleaning.
We are planning on adding more brands to our app for toy control. Currently we support Infinix and Lovense. More to come.
Heck no! Infinix is a brand that embraces inclusivity and is dedicated to promoting equality. All of our items are equipped with two-way interactive features. This means they can control each other from any location globally using the unique touch controls on each device.

Connection Questions

To pair the app with your adult toy, follow these steps:
  • Make sure your toy is charged and turned on.
  • Open the app and go to the pairing section.
  • Select your toy from the available devices list.
  • Follow the on-screen instructions to complete the pairing process.
If you encounter pairing issues, please try the following:
  • Ensure that your toy is within the app's Bluetooth range.
  • Restart both your app and the toy.
  • Check if your device's Bluetooth is enabled.
  • If the problem persists, contact our customer support for assistance.
To control your toy using the app, simply open the app and navigate to the control panel. From there, you can adjust intensity, select different modes, and enjoy a personalized experience.
Yes, you can customize the intensity and select from various modes using the app. Explore the settings within the control panel to find the options that suit your preferences.
Our app is compatible with both iOS and Android devices. Please check the app store on your device to ensure it meets the minimum system requirements for compatibility.
To connect the app to different operating systems:
  • For iOS: Visit the Apple App Store, search for our app, and install it on your iOS device.
  • For Android: Visit the Google Play Store, search for our app, and install it on your Android device.
If you experience common issues such as connectivity problems or app crashes, please try the following steps:
  • Ensure your app is up to date with the latest version.
  • Check your device's Bluetooth or Wi-Fi connectivity.
  • Restart your device and the app.
  • If the problem persists, contact our customer support for assistance.
For more complex issues or problems not resolved by the above steps, you can contact our customer support team. You can reach us via email at customerservice@infinix.love or through our in-app chat feature.

Shipping & Returns

InfiniX always believes that putting their customer first is the best online retail practice. We guarantee fast and affordable shipping delivery service to cater to your needs. No hidden fees or high shipping charges, we practice 100% transparency towards customers as we calculate the price and shipping fee for our products before you proceed to your cart for checkout. Enjoy free shipping to Canada and the US.
Currently, we can only ship orders to P.O. Boxes within the United States. Regrettably, this service is unavailable for orders outside of the U.S.
All returns have a 30 day return policy for manufacturer defects and troubleshooting issues due to manufacturer defects. You can always send us an email at customerservice@infinix.love if you have any questions or concerns regarding product details and other queries you might have and we’ll do our best to assist you! Please note that all google purchases 30 days return window manufacturer defects, however the product must be return unopened and unused to receive a refund. We cannot accept used or opened products due to health reasons.
Absolutely! Our products are carefully packaged in inconspicuous, unmarked boxes to safeguard the privacy of our customers.
If you wish to cancel an order that is either out for delivery or has already been received, please get in touch with us promptly through our support contact form. When you email us, our Customer Support team will furnish you with the necessary contact details. You'll need to provide the following information:
• Customer Name
• Order Number
• Registration Code
• The reason for the cancellation
Please bear in mind that we can only process a refund if the item remains unopened. Should you need to return your device, please be aware that you are fully responsible for the shipping costs.
Regrettably, if you've acquired a second-hand Infinix product from Amazon, eBay, or another third-party seller dealing in second-hand Infinix items, we are unable to honor the 1-year warranty for these products. For warranty inquiries, please get in touch with the original seller.
We're sorry to hear that you might have received the wrong product or an empty box. This rarely happens, however in the case of this happening, please contact us at customerservice@infinix.love to inform us of this issue. Please provide details such as the packaging condition upon receipt and any evidence such as photos or videos to back up your claim. We'll initiate an investigation, and depending on the investigation findings, we'll offer a replacement product, a refund, store credit, or compensation in the form of discounts or vouchers.

Product Questions

Adult toys encompass a wide range of products such as vibrators, dildos, butt plugs, anal beads, male masturbators, bondage gear, remote-controlled toys, and more. Factors to consider include personal preferences (solo or couple play), material (silicone, glass, metal), size, vibration patterns, and intended use.
Beginners might opt for smaller or less intimidating toys like bullet vibrators, beginner-friendly dildos, or simple handcuffs for exploring bondage.
Adult toys aim to enhance pleasure, but individual experiences vary based on personal preferences and comfort levels. Toys can add novelty, exploration, and heightened sensations to sexual experiences for many individuals and couples.
All of our toys are rechargeable via USB Type C. None of our toys require batteries or cords.
Waterproofing, multiple vibration patterns, remote control, app connectivity, and body-safe materials are common in high-quality toys.
Our Infinix toys are state of the art toys designed in the US. We have features such as heating, inflating, and app controlled, which are not found in most mainstream toys. This is meant to replicate an intimate experience and enhance sexual stimulation.